Service improvement & design
Service improvement has become a major pre-occupation of our public sector clients in the past 4 or 5 years. They are partly seeking productivity gains and efficiency. But also, many are realising that services for clients and patients with multiple needs demand radically different design; too many services suit the provider more than they benefit the user. In our experience this involves
- developing resilient partnerships based on tangible mutual benefit
- aligning interests across organisations and teams
- thinking about indirect benefits, and related value
- designing services to meet long-term needs
- pushing the understanding of how your get a return on investment in delivery networks
Clients for service improvement include: Department of Communities & Local Government (UK); the Health Foundation; the Association Greater Manchester Authorities; Birmingham City Council; Stoke City Council; Sandwell Metropolitan Borough Council; Staffordshire County Council; Cannock District Council; Coventry City Council; West Midlands Improvement & Efficiency Partnership.
Service improvement has become a major pre-occupation of our public sector clients in the past 4 or 5 years. They are partly seeking productivity gains and efficiency. But also, many are realising that services for clients and patients with multiple needs demand radically different design; too many services suit the provider more than they benefit the user. In our experience this involves
- developing resilient partnerships based on tangible mutual benefit
- aligning interests across organisations and teams
- thinking about indirect benefits, and related value
- designing services to meet long-term needs
- pushing the understanding of how your get a return on investment in delivery networks
Clients for service improvement include: Department of Communities & Local Government (UK); the Health Foundation; the Association Greater Manchester Authorities; Birmingham City Council; Stoke City Council; Sandwell Metropolitan Borough Council; Staffordshire County Council; Cannock District Council; Coventry City Council; West Midlands Improvement & Efficiency Partnership.
Slingshot