Service improvement & design

Service improvement has become a major pre-occupation of our public sector clients in the past 4 or 5 years. They are partly seeking productivity gains and efficiency. But also, many are realising that services for clients and patients with multiple needs demand radically different design; too many services suit the provider more than they benefit the user. In our experience this involves

  • developing resilient partnerships based on tangible mutual benefit
  • aligning interests across organisations and teams
  • thinking about indirect benefits, and related value
  • designing services to meet long-term needs
  • pushing the understanding of how your get a return on investment in delivery networks

Clients for service improvement include: Department of Communities & Local Government (UK); the Health Foundation; the Association Greater Manchester Authorities; Birmingham City Council; Stoke City Council; Sandwell Metropolitan Borough Council; Staffordshire County Council; Cannock District Council; Coventry City Council; West Midlands Improvement & Efficiency Partnership.

Service improvement has become a major pre-occupation of our public sector clients in the past 4 or 5 years. They are partly seeking productivity gains and efficiency. But also, many are realising that services for clients and patients with multiple needs demand radically different design; too many services suit the provider more than they benefit the user. In our experience this involves

  • developing resilient partnerships based on tangible mutual benefit
  • aligning interests across organisations and teams
  • thinking about indirect benefits, and related value
  • designing services to meet long-term needs
  • pushing the understanding of how your get a return on investment in delivery networks

Clients for service improvement include: Department of Communities & Local Government (UK); the Health Foundation; the Association Greater Manchester Authorities; Birmingham City Council; Stoke City Council; Sandwell Metropolitan Borough Council; Staffordshire County Council; Cannock District Council; Coventry City Council; West Midlands Improvement & Efficiency Partnership.