Cookies on this website

We would like to put some small files called cookies on your device to make our website work properly.

We would also like to use analytics cookies to help us improve our site. Please let us know if this is OK. We'll use a cookie to save your choice.

I'm OK with analytics cookies

Don't use analytics cookies

Service improvement & design

Service improvement has become a major pre-occupation of our public sector clients in the past 4 or 5 years. They are partly seeking productivity gains and efficiency. But also, many are realising that services for clients and patients with multiple needs demand radically different design; too many services suit the provider more than they benefit the user. In our experience this involves

  • developing resilient partnerships based on tangible mutual benefit
  • aligning interests across organisations and teams
  • thinking about indirect benefits, and related value
  • designing services to meet long-term needs
  • pushing the understanding of how your get a return on investment in delivery networks

Clients for service improvement include: Department of Communities & Local Government (UK); the Health Foundation; the Association Greater Manchester Authorities; Birmingham City Council; Stoke City Council; Sandwell Metropolitan Borough Council; Staffordshire County Council; Cannock District Council; Coventry City Council; West Midlands Improvement & Efficiency Partnership.

Service improvement has become a major pre-occupation of our public sector clients in the past 4 or 5 years. They are partly seeking productivity gains and efficiency. But also, many are realising that services for clients and patients with multiple needs demand radically different design; too many services suit the provider more than they benefit the user. In our experience this involves

  • developing resilient partnerships based on tangible mutual benefit
  • aligning interests across organisations and teams
  • thinking about indirect benefits, and related value
  • designing services to meet long-term needs
  • pushing the understanding of how your get a return on investment in delivery networks

Clients for service improvement include: Department of Communities & Local Government (UK); the Health Foundation; the Association Greater Manchester Authorities; Birmingham City Council; Stoke City Council; Sandwell Metropolitan Borough Council; Staffordshire County Council; Cannock District Council; Coventry City Council; West Midlands Improvement & Efficiency Partnership.